Privacy Policy

1. Introduction

Crownstone Global (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal data is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website, use our services, or otherwise interact with us. It also explains your rights with respect to your personal data and how you can exercise them.

This policy is designed to comply with the strictest data protection regulations globally, including but not limited to the General Data Protection Regulation (GDPR) of the European Union, the California Consumer Privacy Act (CCPA), and other applicable laws in the United States, the United Kingdom, Pakistan, and other relevant jurisdictions.

2. Data We Collect

2.1. User Provided Data

• Personal Identification Information: When you engage with us, you may provide personal identification information such as your full name, email address, phone number, postal address, job title, company name, and any other information that may be required for the purposes of our interactions.
• Professional Information: Information related to your business, including but not limited to company size, industry, and specific interests, may be collected to tailor our services to your needs.
• Sensitive Personal Data: While we generally do not seek to collect sensitive personal data (e.g., data concerning health, race, religion, or disability), there may be instances where such data is necessary. For example, when you apply to one of the job openings in our career section. In such cases, we will obtain your explicit consent and ensure that the processing of such data is subject to stringent safeguards.
• Financial Information: For the purpose of processing payments for our services or the products you purchase from us through this website, or affiliated websites owned and administered by Crownstone Global, we may collect financial data such as credit or debit card numbers, billing addresses, and other information required to process payments securely.

2.2. Automatic Means

• Technical Data: We automatically collect certain technical data when you visit our website, including your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
• Usage Data: We collect data on how you interact with our website, including the pages you visit, links you click, and the length of time you spend on our site. This data helps us to improve our services and enhance your user experience.
• Location Data: We may collect information about your geographic location based on your IP address or other location-based technologies, where permitted by law.

2.3. Third Party Information

• Third Party Data Sources: We may receive information about you from third party sources, such as our technology partners, public databases, or any other source available publicly. This may include demographic data, online behavior, and interests, which we may use to enhance our services and marketing efforts.
• Social Media Data: If you engage with us through social media platforms, we may collect information from your public profile in accordance with the respective platform’s terms of service.

3. Legal Bases

We process your personal data on the following legal bases:

• Consent: Where you have provided your explicit consent, we process your personal data for the purposes for which you have consented.
• Contractual Necessity: We process personal data as necessary to fulfill our contractual obligations to you, including providing our services and processing payments.
• Legitimate Interests: We process personal data based on our legitimate interests, such as improving our services, conducting marketing, and securing our website, provided that these interests are not overridden by your rights and interests.
• Legal Obligation: We process personal data as required to comply with our legal obligations, such as tax reporting and compliance with regulatory authorities.

4. Data Usage

We use your personal data for the following specific purposes:

• Service Provision: To provide and deliver our services or products, including fulfilling your requests, processing transactions, and communicating with you regarding any account you have with us or any services or products you have requested from us.
• Customer Support: To provide customer service, including responding to your inquiries, resolving complaints, and providing technical support.
• Marketing and Advertising: To send you promotional communications, advertisements, and newsletters that may be of interest to you, based on your preferences and behavior. We may also use your data to target relevant and personalized advertisements on third-party platforms such as LinkedIn or Facebook.
• Personalization: To personalize your experience on our website, including tailoring content and advertisements to your preferences and past behavior.
• Analytics and Improvement: To analyze usage patterns and conduct research to improve our services and enhance user experience on this website.
• Legal and Regulatory Compliance: To comply with legal and regulatory requirements, respond to lawful requests by public authorities, and enforce our legal rights.
• Security and Fraud Prevention: To protect our website, services, and users from fraud, cyber threats, and other security risks.

5. Data Sharing

We may share your personal data under the following circumstances:

• Service Providers: We may engage third-party service providers to perform services on our behalf, such as hosting, payment processing, data analysis, marketing, and customer service. These service providers are contractually bound to protect your data and may only process it in accordance with our instructions.
• Affiliates and Subsidiaries: We may share your data with our affiliates and subsidiaries to facilitate business operations and improve our services. All affiliated entities are required to adhere to this privacy policy.
• Business Transactions: In the event of a merger, acquisition, reorganization, or sale of our assets, your personal data may be transferred to the acquiring entity. We will ensure that the receiving party honors this privacy policy or implements equivalent protection measures.
• Legal and Regulatory Disclosures: We may disclose your data if required to do so by law, or in response to legal processes, such as subpoenas, court orders, or government requests. This includes disclosing data to protect the rights, property, or safety of Crownstone Global, our clients, our users, or others.
• Protection of Rights: We may disclose your data to enforce our agreements, investigate potential violations of our terms of service, detect and prevent fraud or security issues, and protect our legal rights.
• Publicly Available Information: If you post information in public areas of our website (if available), such as comments on blog posts or community forums, this information may be accessible to the general public. Please exercise caution when sharing personal information in public areas.
• With Your Consent: We may share your personal data with third-parties where you have explicitly given your consent. Crownstone Global does not and will not sell your personal data to any third-parties.

6. Data Security

We employ a variety of technical, organizational, and administrative measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments. Despite our efforts, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

In the event of a data breach, we have protocols in place to mitigate harm and will notify you and relevant authorities as required by applicable law.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, recruitment, accounting, or reporting requirements. When your data is no longer needed, we will delete or anonymize it.

Specific retention periods vary depending on the type of data and the context of processing, but we commit to regularly reviewing and securely disposing of data that is no longer necessary.

8. Your Rights

You have the following rights regarding your personal data, subject to applicable law:

• Right to Access: You may request access to your personal data and obtain information about how we process it.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
• Right to Erasure (“Right to be Forgotten”): You may request the deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
• Right to Restriction: You may request that we limit the processing of your personal data under specific conditions, such as while we verify the accuracy of the data or assess an objection to processing.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request its transfer to another controller where technically feasible.
• Right to Object: You may object to the processing of your personal data where the processing is based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

9. International Data Transfers

Crownstone Global operates globally, and your personal data may be transferred to, processed, and stored in countries outside of your country of residence, including but not limited to the United States, the United Kingdom, Pakistan, and countries within the European Economic Area (EEA).

We may transfer your personal data outside of your country of residence to one of our affiliated or legally owned companies, subsidiaries, or firms, or to one of our registered and authorized outsourced partner companies, or their subsidiaries based in another country solely for the purpose of reporting, analysis to improve our services or products.

In a similar manner, we may safely and securely store, process, and backup your personal data on cloud servers, cloud hosting, virtual machines, and/or phyiscal servers, computers, and machines including but not limited to hard drives or backup drives, that are outside of your country of residence.

We ensure that such international transfers are made in compliance with applicable data protection laws, including the use of appropriate safeguards such as standard contractual clauses approved by the European Commission and other regulators, or reliance on Privacy Shield certifications (where applicable).

10. Cookies

We use cookies and other tracking technologies to collect data about your interactions with our website, which helps us personalize content, improve our services, and deliver targeted advertisements. Cookies are small text files stored on your device that allow us to recognize your browser and remember your preferences.

• Types of Cookies:
  • Strictly Necessary Cookies: Essential for the website to function properly and cannot be switched off in our systems.
  • Performance Cookies: Collect anonymous data on how users interact with our website, helping us optimize its performance.
  • Functionality Cookies: Remember your preferences and choices, enhancing your user experience.
  • Targeting Cookies: Track your browsing habits to deliver relevant advertisements on our website and across the internet.

You can control and manage cookies through the cookie compliance settings when you first visit our website or through your browser settings, but disabling certain cookies may affect the functionality of our website.

11. Third Party Links

Our website may contain links to third party websites, sources, and/or applications that are not legally owned or operated by Crownstone Global. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

We do not control these third party websites and are not responsible for their privacy policies. We encourage you to read the privacy policy of every website you visit.

12. Children’s Privacy

Our website and services are not intended for individuals under the age of 16.

We do not knowingly collect personal data from children under 16. If we discover that we have inadvertently collected such data, we will take immediate steps to delete it from our records.

13. Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will update the “Last Updated on” date at the top of this policy and publish the updated policy on this page.

We encourage you to review this policy periodically to stay informed about our data practices and your rights.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us using this contact form.